Frequently Asked Questions
Do you have a warranty?
Our devices have a 1-year warranty, and our food kits are final sale. For more information contact us.
Do you ship internationally?
Yes, we ship worldwide! Simply select your country when checking out. Please be aware that all customs fees incurred are the sole responsibility of the customer. Ardent does not take responsibility for customs charges incurred. Once a package is in the possession of a customs department, Ardent has no way to locate the shipment or intervene in any manner. For more information, contact your country’s customs department.
Do I need an electrical converter outside of the U.S.?
We have a US model that is 110v and 90 watts and a 220v model for international use.
How long does it take to ship?
Our regular shipping option takes 2-3 weeks, and the expedited option takes 1 week.
Does activating give me a more potent product?
Yes, it increases potency for all products you make with it.
So it’s a small oven that gets hot enough to activate your herbs so you can eat them straight?
Yes, but unlike an oven it uses a perfect heating arc to decarb right every time. Herb is instantly usable and patients can make sublingual packs and topicals too.
How much can it process at a time?
1/4 to 1 ounce of herbs (depending on the density of the product) or 3-5 ounces of concentrated materials.
Do you need to break up the herbs to expose more surface area to allow the inside of it to be activated as well?
The Ardent™ design maintains a activation zone with precise, even heat distribution that surrounds and penetrates the herbs, so in the plant material there’s no need to disturb nature prior to activating. If it’s a particularly dense herb, you could break it down into a few smaller pieces but no need to crush and disturb it by grinding.
Is the Flex bigger than the Nova?
Yes! Flex is 4x bigger than the Nova!
Can you activate concentrated material?
Yes, and using the corresponding sleeve makes it even easier.
How long does it take to activate?
A complete cycle with cool down is approximately 90 minutes to two hours.
How does it affect flavor?
The Ardent™ uses the lowest possible temp for activation while still maintaining the max amount of flavor. The container is airtight preventing escape.
Where can I register my device?
You can register your device here.