FAQ

Do you have a warranty?

Our devices have a 1-year warranty, and our food kits are final sale. For more information see our warranty page.

Do you ship internationally?

Yes, we ship worldwide! Simply select your country when checking out. Please be aware that all customs fees incurred are the sole responsibility of the customer. Ardent does not take responsibility for customs charges incurred. Once a package is in the possession of a customs department, Ardent has no way to locate the shipment or intervene in any manner. For more information, contact your country's customs department.

Do I need an electrical converter outside of the U.S.?

How long does it take to ship?

Our regular shipping option takes 2-3 weeks, and the expedited option takes 1 week. Be sure to select accordingly during checkout. 

So it's a small oven that gets hot enough to activate your herb?

Yes, but unlike an oven it uses a perfect heating arc to activate it properly, every time. The herbs are instantly edible and can be sprinkled over food or infused into oils, butters or other recipes.

How much can it activate at a time?

The LIFT can activate up to an ounce of herb, and the FLEX can hold up to 4 oz of herb. 

Do you need to break up your herb to expose more surface area to allow the inside to be activated as well?

The LIFT and FLEX designs maintain an activation zone with precise, even heat distribution that surrounds and penetrates the herb, so in the plant material there's no need to break up prior to activating. If it's a particularly dense herb, you could break it down into a few smaller pieces but no need to crush by grinding it.

How big is are the devices?

LIFT is 7.5" tall x 4" wide

FLEX is 12" tall, 4.75" wide

How long does it take to activate?

A complete cycle with cool down is approximately 90 minutes to two hours.