ARDENT FAQ

We currently accept debit and credit cards, Sezzle.Learn more about Sezzle here: https://sezzle.com/how-it-works

We do not accept Paypal at this time.

Prices on our site are displayed in USD (US Dollars).

No, orders must be paid in one transaction.

This is a fee for a shipping protection plan for lost, damaged, or stolen packages supported by Route. You do have the option to opt-out during check-out.Please note, Ardent is not liable for lost, stolen, or damaged packages if you opt out.

No, orders must be paid in one transaction.

Yes! Visit Ardent's store on Amazon at: https://www.amazon.com/stores/ArdentLife/page/72DA88EA-5740-46ED-A38A-9A1ADE816FF0Please note the Nova 220V and Ardent FX 220V are not available on Amazon.

We do offer free shipping for orders going to an address in the contiguous United States.

Ardent products are shipped in a discreet brown box and it only says "Ardent" on the shipping label.

Orders with Standard Shipping are shipped within 1 week of the order being placed. Orders with Expedited shipping are shipped within 2 business days of the order being placed.

Yes, we ship worldwide! Simply select your country when checking out. Please be aware that all customs fees incurred are the sole responsibility of the customer. Ardent does not take responsibility for customs charges incurred. Once a package is in the possession of a customs department, Ardent has no way to locate the shipment or intervene in any manner. For more information, contact your country's customs department.

We ship orders from Massachusetts.

For US orders we use mostly UPS, however, sometimes we do ship orders via USPS. For international orders we use USPS.

Yes, we can ships orders to a PO Box.

We will email you a tracking number once the order ships, but you can always contact us for more details at support@ardentherbal.com or give us call at (617) 420-7343

We recommend waiting 24 hrs for the tracking number to be activated, otherwise, contact us and we'll look into it, email us at support@ardentherbal.com or give us a call at (617) 420-7343

Will do our best to change your order or explore your options, contact us immediately by email at support@ardentherbal.com or give us a call at (617) 420-7343.

Due to the nature of what our product is used for, orders cannot be returned as all sales are final, contact support for further assistance contact us by email at support@ardentherbal.com.

Our decarboxylators have a 1 year warranty! 

You can register your device on our Device Registration page.

In a short sentence, decarboxylation is the process of applying the right amount of heat and time to activate T*C in broccoli.

Yes ;) 

The Ardent design is built to maintain a decarb zone with precise and even heat distribution that surrounds and penetrates, so there’s no need to disturb the broccoli prior to decarbing! If it’s a particularly dense broccoli, you can break it down into a few smaller pieces but no need to crush and disturb by grinding.

We tested a sample six months later after decarboxylation and showed no significant loss of T*C during the storage period!

Yes, you can! We recommend using the Concentrate and Infusion Sleeve.

Yes!

The old-fashioned methods are highly ineffective due to the inconsistency in the heating process. When you use an oven, crockpot, or toaster oven to decarb material, you are getting a much lower rate of decarb. This can result in loss of T*C during decarb. The Ardent decarboxylators provide you with consistent heating at the optimum temperature that provides the most consistent T*C activation.

Yes! Sounds awesome right?! However, unlike an oven, our products use a perfect heating arc to decarb right every single time. The flower is instantly edible!

Yes, after decarb and infusion the infused oil can be re-infused again with additional decarbed plant material. We call this infusion boosting!

Once you are finished with using your FX, you can hand wash the unit or place it in the dishwasher. Please be sure to detach the power base before washing so that it does NOT get wet. Let the device dry completely before placing it back on the base to use. You can also twist off the black rim on the top of your FX for an even deeper clean.

The Ardent FX is 12" x 4.5"

Our devices come in two voltages, 110V and 220V. The 220V units are designed to be used outside of the US. If a 110V unit is used on a 220v system, this will void any and all warranty options, so make sure to order the correct one!

Alcohol by itself is a strong enough on it's own, there is no need for heat! The best method we have found so far is to decarb your product as you would, and then do a cold infusion (adding the decarbed product to alcohol and storing it in a cool dark place). Note: heating alcohol in your Ardent device will void any warranty or exchange.

The red light flashing on the unit indicates that it is now in the cool down cycle and your decarb process is almost over!

The A1 Cycle activates T*C and C*Band the A2 cycle activates C*D.

Our Ardent FX can decarb roughly 4 ounces of any material. It can also fit 28 fluid ounces of oil!

The A1 Cycle and A2 Cycle should never take more than 3.5 hours including cool down. The Infusion cycle will run for close to 3 hours. The Bake cycle runs for 45 minutes.

The A1 Cycle and A2 Cycle peak at 230 degrees Fahrenheit. The Infusion cycle peaks at 176 degrees Fahrenheit. The Bake cycle peaks at 300 degrees Fahrenheit.

The Ardent MINI can decarb up to 1 ounce of flower, depending on the density of the material, and infuse up to 6 ounces of oil (this also depends on the amount of flower submerged in the oil).

No, the Ardent MINI is not dishwasher safe. Please hand wash the inside of the unit only (if not using a glass jar) between uses.

Remove the top black ring by twisting off and pour water into the unit to soak but don’t submerge. Make sure it’s thoroughly dry before each use.

Yes! The MINI includes a custom carrying case at no additional cost.

No, the Ardent MINI’s purple body is made out of metal.

No, the Ardent MINI has an inner cavity made of stainless steel and it is not a removable canister.

Yes! A discreet appliance that blends in seamlessly with your other kitchen gadgets.

No, the Nova accessories are not compatible with the Ardent MINI. The accessories compatible with the Ardent MINI are:

1. Gen 2 Frainer
2. Infusion Mold

(Fear not – more MINI accessories will be available in the upcoming months!)

Yes, the Ardent MINI comes with a carrying case for a reason! Before your travel begins, just make sure the device doesn’t have any plant material inside and clean up any residue. You can use soap and water by hand. Place it in your checked bag, or take it with you through the scanner as your carry-on. Don’t forget these magic words: “It’s a cooking device.” 

Yes, just make sure the glass or mason jar is tempered/heat resistant.

Yes! While the Ardent MINI does not include a “Bake” setting like its big sister, Ardent FX, you can use the A2 setting to bake something small directly in-unit. In the upcoming months, we will be sharing recipes showing you how to bake tiny treats using the MINI.

We recommend unplugging the Ardent MINI when you’re done using it.

The Ardent MINI is currently available in 110V (US & Canada). We do not have estimated timing on when the MINI will be available in the 220V version. 

Send us an email to support@ardentherbal.com requesting to be notified when the Ardent MINI 220V is available and we will add you to the list.

No, we do not recommend using the Ardent MINI 110V in a country or location that works with 220V electrical outlets as this will require you to use a voltage converter. We advise against using s as this voids the prconverteroduct's warranty.

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Package Protection can be added during checkout.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes In both cases, the Route Premium cost will not be refunded

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection

Marked As Delivered (Stolen)
 - Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered 
 - Please note, some order issues may require a police report to be filed

Stuck In Transit (Lost)
 - For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
 - For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged
 - Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (YOUR BRAND'S CONTACT INFO) and we will be happy to work with you to remedy the situation.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.