Browse through our frequently asked questions or contact our support directly at email@example.com
We currently accept debit and credit cards, Sezzle.Learn more about Sezzle here: https://sezzle.com/how-it-works
We do not accept Paypal at this time.
Prices on our site are displayed in USD (US Dollars).
No, orders must be paid in one transaction.
This is a fee for a shipping protection plan for lost, damaged, or stolen packages supported by Route. You do have the option to opt-out during check-out.Please note, Ardent is not liable for lost, stolen, or damaged packages if you opt out.
No, orders must be paid in one transaction.
Yes! Visit Ardent's store on Amazon at: https://www.amazon.com/stores/ArdentLife/page/72DA88EA-5740-46ED-A38A-9A1ADE816FF0Please note the Nova 220V and Ardent FX 220V are not available on Amazon.
We do offer free shipping for orders going to an address in the contiguous United States.
Ardent products are shipped in a discreet brown box and it only says "Ardent" on the shipping label.
Orders with Standard Shipping are shipped within 1 week of the order being placed. Orders with Expedited shipping are shipped within 2 business days of the order being placed.
Yes, we ship worldwide! Simply select your country when checking out. Please be aware that all customs fees incurred are the sole responsibility of the customer. Ardent does not take responsibility for customs charges incurred. Once a package is in the possession of a customs department, Ardent has no way to locate the shipment or intervene in any manner. For more information, contact your country's customs department.
We ship orders from Massachusetts.
For US orders we use mostly UPS, however, sometimes we do ship orders via USPS. For international orders we use USPS.
Yes, we can ships orders to a PO Box.
We will email you a tracking number once the order ships, but you can always contact us for more details at firstname.lastname@example.org or give us call at (617) 420-7343
We recommend waiting 24 hrs for the tracking number to be activated, otherwise, contact us and we'll look into it, email us at email@example.com or give us a call at (617) 420-7343
Will do our best to change your order or explore your options, contact us immediately by email at firstname.lastname@example.org or give us a call at (617) 420-7343.
Due to the nature of what our product is used for, orders cannot be returned as all sales are final, contact support for further assistance contact us by email at email@example.com.
Our decarboxylators have a 1 year warranty!
You can register your device on our Device Registration page.
In a short sentence, decarboxylation is the process of applying the right amount of heat and time to activate T*C in broccoli.
The Ardent design is built to maintain a decarb zone with precise and even heat distribution that surrounds and penetrates, so there’s no need to disturb the broccoli prior to decarbing! If it’s a particularly dense broccoli, you can break it down into a few smaller pieces but no need to crush and disturb by grinding.
We tested a sample six months later after decarboxylation and showed no significant loss of T*C during the storage period!
Yes, you can! We recommend using the Concentrate and Infusion Sleeve.
The old-fashioned methods are highly ineffective due to the inconsistency in the heating process. When you use an oven, crockpot, or toaster oven to decarb material, you are getting a much lower rate of decarb. This can result in loss of T*C during decarb. The Ardent decarboxylators provide you with consistent heating at the optimum temperature that provides the most consistent T*C activation.
Yes! Sounds awesome right?! However, unlike an oven, our products use a perfect heating arc to decarb right every single time. The flower is instantly edible!
Yes, after decarb and infusion the infused oil can be re-infused again with additional decarbed plant material. We call this infusion boosting!
ARDENT FX (FLEX) FAQ
Once you are finished with using your FX, you can hand wash the unit or place it in the dishwasher. Please be sure to detach the power base before washing so that it does NOT get wet. Let the device dry completely before placing it back on the base to use. You can also twist off the black rim on the top of your FX for an even deeper clean.
The Ardent FX is 12" x 4.5"
Our devices come in two voltages, 110V and 220V. The 220V units are designed to be used outside of the US. If a 110V unit is used on a 220v system, this will void any and all warranty options, so make sure to order the correct one!
Alcohol by itself is a strong enough on it's own, there is no need for heat! The best method we have found so far is to decarb your product as you would, and then do a cold infusion (adding the decarbed product to alcohol and storing it in a cool dark place). Note: heating alcohol in your Ardent device will void any warranty or exchange.
The red light flashing on the unit indicates that it is now in the cool down cycle and your decarb process is almost over!
The A1 Cycle activates T*C and C*Band the A2 cycle activates C*D.
Our Ardent FX can decarb roughly 4 ounces of any material. It can also fit 28 fluid ounces of oil!
The A1 Cycle and A2 Cycle should never take more than 3.5 hours including cool down. The Infusion cycle will run for close to 3 hours. The Bake cycle runs for 45 minutes.
The A1 Cycle and A2 Cycle peak at 230 degrees Fahrenheit. The Infusion cycle peaks at 176 degrees Fahrenheit. The Bake cycle peaks at 300 degrees Fahrenheit.
If you do not see your question listed, feel free to Submit a Ticket and we will get back to you within 24 hours.
You can also submit a ticket via the Help icon in the bottom right corner of your screen.
Our Customer Support is available for assistance Monday - Friday 9:00 am - 5:00 pm EST.
You can also reach us by phone at 1 (617) 420-7343 during business hours. If you would like to leave a voicemail, please provide your name, email, and reason for the call and one of our Customer Service Representatives will get back to you.