ARDENT FREE 1 YEAR WARRANTY POLICY
Don't forget to register your device! Answer a couple of questions to receive your free warranty on the device registration page
1 YEAR WARRANTY
Our warranty lasts 1 year from the date of your purchase!
5 - 7 DAYS TO PROCESS
Please allow us 5 -7 days to process your warranty if you are claiming your warranty
SUPPORT@ARDENTHERBAL.COM
Please contact support@ardentherbal.com with your order receipt to claim warranty
Ardent's Warranty Policy
At Ardent, we stand behind our products and provide a 1 year warranty on all Ardent Devices for electronic and manufacturing defects of the body, electric and heating components, inner container, lid and cover.
The warranty is void if the base holding the device electronic components has been in any way opened or altered after purchase, or if there is damage to the unit resulting from misuse, including overfilling the unit or using the unit outdoors.
Warranty is valid for original purchaser only and proof of purchase from an authorized retailer is required if not purchased directly from Ardent. If your item’s issue is covered under Ardent’s free 1 year warranty, please contact support@ardentherbal.com.
When reaching out to us, please follow the guidelines below:
- Email us from the email address you used to place your order.
- If you cannot email us from that email for whatever reason, please reach out and include your order number.
- If you purchased from an authorized reseller, please include your proof of purchase.
You will receive a reply within 2 business days to coordinate a replacement. Please allow up to 5-7 business days for processing.